Refund and Returns Policy

Our digital dance academy is built on respect, creativity, and clarity. We believe every dancer deserves a learning experience that feels inspiring, transparent, and supportive. Because all of our programs are digital — including courses, choreographic modules, masterclasses, and video training — your access begins immediately after purchase. Our refund and return philosophy is therefore guided by fairness, not rigid conditions. We aim to ensure that every student feels confident and satisfied with their digital learning experience.

When you purchase one of our dance courses, you gain full, instant access to lessons, downloadable files, and video materials that are designed for self-paced training. Each product provides detailed information before purchase, including what’s included, what level it suits, and what the student will achieve. We encourage you to review this information carefully before checkout so your expectations match the content you’ll receive.

Since our digital dance materials are instantly available and permanently accessible, they cannot be physically “returned.” Instead, our priority is to guarantee functional access and an enriching experience. If you ever experience technical issues — such as a broken download link, missing file, or corrupted video — our team will assist you quickly to restore proper access or provide a working version. Our approach to customer care is simple: if you have an issue, we fix it with empathy and professionalism.

Each course is created by experienced choreographers, dancers, and educators who know the value of precision and guidance. When you receive your digital materials, you’re not just getting a set of videos — you’re receiving structured education designed to improve your movement, confidence, and expression. For that reason, our return and refund policy focuses on transparency rather than automation. Every request is reviewed personally, because your progress matters to us.

We believe that dance education is not a one-time transaction but a creative partnership. Once you download or stream a program, it becomes part of your personal growth. The techniques, drills, and choreography you learn are intangible skills — something that lives in your body, not a file you can “return.” Therefore, while we do not process traditional returns for digital materials, we do ensure full access and fair resolution in all cases of technical error or incomplete delivery.

If you’re unsure whether a particular dance style or level suits you, we invite you to read the product descriptions thoroughly. Each listing specifies the style focus (urban, contemporary, commercial, heels, freestyle, or Afro-fusion), experience level required, and included formats. This allows every dancer to choose a program that matches their goals — whether it’s improving rhythm, mastering stage presence, or learning expressive choreography.

We understand that online dance learning can sometimes feel impersonal. That’s why our support team treats every inquiry as a real human conversation. If you have doubts, questions, or need guidance about how to get the most from your course, we’re here to help. Our goal is not just to sell lessons, but to nurture your confidence and connection to movement.

Your purchase supports independent artists, choreographers, and teachers who dedicate their careers to creating accessible dance education worldwide. By choosing digital learning, you’re contributing to a community that values creativity, sustainability, and accessibility.

In summary, our refund and return policy is rooted in fairness, transparency, and compassion. Digital courses are non-returnable because they are delivered instantly and cannot be “unlearned.” However, we remain committed to resolving any technical or access-related problems with care and understanding. Our promise is simple: we will always act in good faith, support your dance journey, and ensure that every step you take with us — virtual or physical — moves you closer to your artistic goals.